Our Reviews
William F|2024 Buick Enclave
Confirmed Service Customer
2/11/2025
The service attendant, Tim, greeted me immediately when I arrived. He was gracious and friendly. He checked me in and directed me to the waiting room. I enjoyed a cup of coffee and a donut while waiting. After about an hour, he notified me that the Enclave was ready just as he had estimated. He checked me out and directed me to my vehicle. The service facility was clean and relaxing. It was a pleasant experience.
2/12/2025
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Tim provided you with a warm welcome and made your visit enjoyable. It’s great to know that you appreciated the clean and relaxing environment of our service facility, as well as the refreshments during your wait. Your feedback not only motivates our team but also helps us to continually improve our services. We look forward to serving you again in the future!
SHELBY TOWNSHIP, MI
Mark B|2018 Buick Enclave
Confirmed Service Customer
2/11/2025
Quick, efficient service
2/12/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
WASHINGTON TWP, MI
David W|2023 GMC Acadia
Confirmed Service Customer
2/12/2025
Quick and easy
2/13/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
MACOMB, MI
Jeanne D|2023 GMC Acadia
Confirmed Service Customer
2/13/2025
Everything was done in a timely manner.
2/14/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
Almont, MI
Jeffrey B|2023 GMC Yukon
Confirmed Service Customer
2/13/2025
Excellent
2/14/2025
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
WASHINGTON, MI
Daniel W|2017 Buick Enclave
Confirmed Service Customer
2/15/2025
fast and friendly service.
2/16/2025
Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day!
Washington, MI
Peter T|2020 Chevrolet Equinox
Confirmed Service Customer
2/15/2025
Good details on upcoming services to keep car in shape
2/16/2025
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Romeo, MI
Alvin W|2019 GMC Canyon
Confirmed Service Customer
2/15/2025
They were very friendly, the service people were awe, and the timeliness they told when I get my vehicle back, was right on. I thank Serra for picking me up and dropping me off.
2/16/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Chesterfield, MI
Andrew P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/11/2025
Great and was done quickly, only there for less than an hour.
2/12/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MACOMB, MI
Alfred M|2016 Buick Enclave
Confirmed Service Customer
2/11/2025
always friendly with good service
2/12/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
STERLING HEIGHTS, MI
Donald G|2022 Chevrolet Equinox
Confirmed Service Customer
2/12/2025
jose was very helpful and cooperative
2/12/2025
Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Romeo, MI
Kendall S|2019 Buick Envision
Confirmed Service Customer
2/12/2025
Very quick 2 hour service. Polite & professional staff.
2/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
SHELBY TOWNSHIP, MI
Patrick R|2020 GMC Terrain
Confirmed Service Customer
2/13/2025
Great customer service.
2/14/2025
Hi Patrick, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
SHELBY TOWNSHIP, MI
Paula V|2023 GMC Acadia
Confirmed Service Customer
2/13/2025
The video provided on the service of my vehicle is an excellent touch. Very informative!
2/14/2025
Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Serra Buick GMC Cadillac!
WASHINGTON, MI
Mary T|2015 Chevrolet Traverse
Confirmed Service Customer
2/17/2025
Friendly,kind and understanding very pleased
2/18/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
Shelby Twp, MI
Lewis Z|2021 Buick Enclave
Confirmed Service Customer
2/17/2025
Always a GREAT experience with the service department. Everyone is friendly and helpful and the service time is always better than expected.
2/18/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
Washington, MI
Dan D|2015 GMC Terrain
Confirmed Service Customer
2/17/2025
Great service, fast and efficient, love the video analysis.
2/18/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
Clinton Twp, MI
Denis R|2018 Buick Regal
Confirmed Service Customer
2/17/2025
Very nice. No issues
2/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We hope to be of service to you again in the future, we are happy to help!
BRUCE TWP, MI
Leo W|2020 Buick Enclave
Confirmed Service Customer
2/18/2025
Everything was done in the time frame I was told and kept me informed on what was going on.
2/19/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Washington, MI
Karen S|2022 Buick Encore
Confirmed Service Customer
2/19/2025
I had the Best day at Serra on 2-18-25. My service technician Steve was thorough, prompt & friendly. I will continue to be a satisfied loyal customer there. Thanks for all you do!!
2/20/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
SHELBY TOWNSHIP, MI
Kenneth A|2024 GMC Canyon
Confirmed Service Customer
2/20/2025
Great
2/21/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
WASHINGTON, MI
Michael V|2024 GMC Sierra 1500
Confirmed Service Customer
2/20/2025
All of the employees were very helpful and caring.
2/21/2025
Hi there, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
WASHINGTON, MI
Sylvilla M|2016 Buick Encore
Confirmed Service Customer
2/21/2025
Had a oil change a.d tire rotation which went well . I was unable to see the video during the time repair was being made and the advisor didn't give me any feed back on service repairs needed. However later that evening I was able to review video from service tech, to replace front and back structs.
2/22/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
washington, MI
Kerry E|2024 Chevrolet Colorado
Confirmed Service Customer
2/24/2025
Fast service. Everything went well.
2/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
columbus, MI
Mary B|2022 GMC Terrain
Confirmed Service Customer
2/24/2025
Just outstanding o
2/25/2025
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know. Have a great day!
ALMONT, MI
Nancy C|2024 GMC Yukon
Confirmed Service Customer
2/19/2025
Sara did a great job!
2/20/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
White Lake, MI
Mark C|2024 GMC Canyon
Confirmed Service Customer
2/20/2025
Fast and friendly routine service
2/21/2025
Hi there, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
MACOMB, MI
Jonathan R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/20/2025
Turn around was same day
2/21/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Washington, MI
Beverly G|2023 GMC Terrain
Confirmed Service Customer
2/21/2025
Everything was friendly, efficient and handled quickly - Plus - with coupons and rewards - my balance owed was cut in half - sweet
2/22/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
CLAWSON, MI
David B|2021 GMC Acadia
Confirmed Service Customer
2/24/2025
Standard oil change and tire rotation visit. All requested work performed in short amount of time. Service Manager was very willing to discuss future recommended services.
2/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Ray, MI
Paula M|2024 GMC Yukon
Confirmed Service Customer
2/24/2025
Friendly fast service..highly recommend
2/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Ray, MI
James F|2015 GMC 1500 Sierra
Confirmed Service Customer
2/26/2025
My service advisor Steve did a great job. Good communication through the whole process. And the loaner car was much appreciated.
2/27/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Saint Clair, MI
Carl R|2023 GMC Yukon
Confirmed Service Customer
2/26/2025
Very pleasant and great service
2/27/2025
Hi, we are so happy to read such a great review about Serra Buick GMC Cadillac! Until the next time we meet. Take care!
Romeo, MI
Kathleen M|2019 Buick Envision
Confirmed Service Customer
2/28/2025
Stephen, Service Rep greeted me a very friendly & professional manner. Explained details of service to be done on my car. Very satisfied with personal & service.
3/1/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Shelby Township, MI
Angela B|2022 Buick Enclave
Confirmed Service Customer
2/26/2025
Friendly staff and quick turn around time on repairs.
2/27/2025
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Shelby Township, MI
Dwight B|2023 GMC Terrain
Confirmed Service Customer
2/27/2025
Service was performed quickly, got in as scheduled
2/28/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
ROCHESTER, MI
Brenda D|2018 Chevrolet Traverse
Confirmed Service Customer
2/27/2025
I had made a mistake and set the appointment at the wrong dealership (the automated answering service did not identify the dealership upon answering my call). When I arrived at Serra Buick, they (of course) did not have my appointment. However, they were able to fit us in and have the repairs done the same day. I especially appreciated the assessment video that was sent to me so I could see the issues along with the recommended service. It added a lot of credibility to the service technician.
3/11/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Shelby Township, MI
Pamela T|2024 Buick Enclave
Confirmed Service Customer
2/28/2025
Meghan Crottie, my service advisor, was very pleasant & professional. I had an oil change & tire rotation done. Prompt, efficient service. A video of my vehicle inspection was texted to me.
2/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CLAY, MI
Roger H|2023 GMC Sierra 1500
Confirmed Service Customer
2/28/2025
Work required was done in timely fashion.
3/1/2025
Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bruce Twp, MI
Anthony M|2022 Buick Envision
Confirmed Service Customer
3/4/2025
Dealership performed fine. I am NOT happy that GM uses such substandard junk products for the battery that is installed in my vehicle, 2022 Buick Envision. This vehicles battery has been replaced 3 times now and I am being told by the service dept at the dealer the following: If the vehicle is not driven frequently (several miles per day) there is chance the battery may not charge itself causing the vehicle to be dead the next day when you go to start it. Why is such a junky battery installed in your vehicles that would cause this issue?
3/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Washington Towhship, MI
Silke S|2017 GMC Acadia Limited
Confirmed Service Customer
3/4/2025
Jose was nice.
3/5/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Romeo, MI
Deborah W|2017 Chevrolet Traverse
Confirmed Service Customer
3/4/2025
Fast and efficient. Appreciated the technician's video review of my car.
3/5/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WASHINGTON, MI
Sharon W|2022 Buick Encore
Confirmed Service Customer
3/5/2025
I was in for an oil change and tire rotation. Justin the technician was very pleasant and helpful. Explained what was on my invoice. Did not have to wait very long.
3/6/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
WASHINGTON, MI
Richard H|2023 Buick Envision
Confirmed Service Customer
3/6/2025
Car was taken promptly and service was provided. Staff was great!
3/7/2025
Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
MACOMB, MI
Sandra R|2021 Buick Enclave
Confirmed Service Customer
3/9/2025
Visit was timely as usual
3/10/2025
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Take care!
CANTON, MI
John G|2020 Buick Envision
Confirmed Service Customer
3/10/2025
Well went there with an issue that was intermittent heat would go hot and cold I explained the issue and Jacob was very patiented with my lack of understanding my vehicle and showed me things I didn't know but still he took the car kept it for a few days testing it but it would do it but did say that module needed updating and that maybe that was cause , I've had the car back and haven't had issue show up so Thank you and I appreciate Jacob patience and advice.
3/11/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
RILEY, MI
Tracie T|2024 Buick Enclave
Confirmed Service Customer
3/10/2025
Service person was polite
3/11/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
COLUMBUS, MI
Richele O|2018 Buick Enclave
Confirmed Service Customer
3/12/2025
Sarah is great. My visits are always great when she’s my advisor. She’s knowledgeable, clear in her information and works quickly
3/13/2025
Thanks for highlighting Sara who helped make this such a great experience! It's our commitment to ensure quality customer care. Please don't hesitate to reach out to us if there's anything more we can do!
Shelby Twp, MI
Karen M|2024 Buick Enclave
Confirmed Service Customer
3/12/2025
Fast in and out. nice waiting area and good donuts and coffee.
3/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please don't hesitate to reach out to us if there's anything more we can do!
Washington, MI
Paul V|2025 Buick Encore GX
Confirmed Service Customer
3/5/2025
Everyone was very cordial. The waiting room was clean and comfortable. No wait time Perfect.
3/6/2025
Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Take care!
MACOMB, MI
David P|2007 GMC Envoy
Confirmed Service Customer
3/7/2025
As always very professional and on time with great service good detailed information regarding the work being performed on my vehicle.
3/8/2025
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day!
Macomb, MI
Robert K|2022 Buick Envision
Confirmed Service Customer
3/7/2025
Perfect service visit as always.
3/8/2025
Hi, we are very happy we could provide you with a positive experience! We look forward to helping again in the future. Take care!
FRASER, MI
David J|2022 GMC 1500 Sierra
Confirmed Service Customer
3/8/2025
The service manager really took care of me. I really appreciate I help she gave me. She called me back, kept me up-to-date and is in the process of resolving the issue with my trucks OnStar.
3/9/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Serra Buick GMC Cadillac! We hope to be of service to you again in the future. Take care!
Macomb, MI
Angela R|2015 Chevrolet Equinox
Confirmed Service Customer
3/12/2025
My husband checked for the time that it should have taken to do what needed to be done and thought we were overcharged. Even though we have used you frequently in the past, we will not be back. However Jose and the driver that drove me home was very pleasant.
3/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Utica, MI
Gerald G|2023 GMC Sierra 1500
Confirmed Service Customer
3/14/2025
Quick service, very polite, job well done
3/15/2025
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
COLUMBUS, MI
Diana M|2022 Buick Encore
Confirmed Service Customer
3/14/2025
So helpful and delightful to work with.
3/15/2025
Hi, thank you so much for the positive review! We're looking forward to your next visit with us!
Capac, MI
Bill A|2023 Buick Enclave
Confirmed Service Customer
3/17/2025
Service was fast and advisors were efficient
3/18/2025
Hi there, thank you; we appreciate your feedback! Until the next time we meet. Take care!
Washington, MI
Gary S|2016 Buick Regal
Confirmed Service Customer
3/18/2025
I was in and out with oil change & tire rotation in 50 minutes. They inspected and reported any issues that I should be aware of.
3/19/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Macomb, MI
Robert K|2021 Buick Enclave
Confirmed Service Customer
3/13/2025
Joe was great. However, you charged nearly $600 for labor to replace the rear hatch button on my 2021 Enclave. I had no choice as I needed the car repaired and it was already at your shop, but I will not be having any more work done at your dealership due to this incredibly high labor cost.
3/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WASHINGTON, MI
Dolores K|2021 GMC Acadia
Confirmed Service Customer
3/14/2025
Fast, honest service.
3/15/2025
Hi, thank you for the high star rating and for the positive review! We do hope we can be of assistance in the future. Take care!
WASHINGTON, MI
Deborah W|2014 GMC 1500 Sierra
Confirmed Service Customer
3/14/2025
Seems like in recent years that proceeded COVID there are many negative things that have happened to what most of us believe will never be the same. I'm happy to have experienced the true same customer service that I received prior to COVID. The service team has remained top self-status. Thanks to all the effort the Serra Team has been able to accomplish throughout the past decade.
3/15/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Serra Buick GMC Cadillac!
Utica, MI
Kathleen M|2019 Buick Envision
Confirmed Service Customer
3/15/2025
Sara, Customer Service Representative is very professional & knowledgeable. Her advice was very helpful for my decision & tire purchase. Four new tires installed in a very timely manner. I’m a highly satisfied customer.
3/16/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Shelby Township, MI
Steven H|2020 GMC Acadia
Confirmed Service Customer
3/17/2025
I came in for a tire rotation and oil change. I left with a huge bolt in rear passenger tire. Disappointed in your service.
3/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
WASHINGTON, MI
Charles N|2019 GMC Acadia
Confirmed Service Customer
3/20/2025
Our service agent Sara Durrant as always was very efficient, helpful and attentive to the issue with our vehicle and my personal concerns. Sara always has a smile and a friendly attitude. The service that we received was done in a timely manner so that we were not without our vehicle any longer than was necessary.
3/21/2025
Hello Charles! Thank you so much for taking the time to share your positive experience with our service agent, Sara Durrant. We're thrilled to hear that she was able to assist you efficiently and attentively, making the process as smooth as possible for you. At Serra Buick GMC Cadillac, we take pride in our team's commitment to providing exceptional service, and it’s wonderful to know that Sara’s friendly attitude and dedication stood out during your visit. We understand how important your vehicle is to you, and we strive to minimize downtime for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Allenton, MI
Ronald Z|2020 Buick Enclave
Confirmed Service Customer
3/19/2025
People are great - they take awesome care of my vehicle
3/20/2025
Hi Ronald! Thank you for sharing your experience! It’s our goal to provide excellent service, and we're glad to know we met that mark for you. We're here for you anytime you need us!
WASHINGTON, MI
David K|2024 Buick Envision
Confirmed Service Customer
3/20/2025
fast
3/21/2025
Hello David! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MACOMB, MI
Devin R. S|2017 GMC Acadia
Confirmed Service Customer
3/22/2025
Quick process everything went well
3/23/2025
Hi there, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac. We look forward to your next visit! Take care!
Romeo, MI
John S|2018 Buick LaCrosse
Confirmed Service Customer
3/22/2025
It's really good, they did excellent job as usual. I always bring my car to dealership.
3/23/2025
Hi, we are so pleased you enjoyed your visit to Serra Buick GMC Cadillac! We hope to be of service to you again in the future. Take care!
Sterling Hts, MI
Charles S|2021 Buick Envision
Confirmed Service Customer
3/24/2025
fast and friendly service
3/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
New Baltimore, MI
Kari E|2023 Buick Envision
Confirmed Service Customer
3/26/2025
it was a wonderful experience, very friendly
3/27/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Richmond, MI
Glenda F|2021 Buick Encore GX
Confirmed Service Customer
3/28/2025
It was very nice no problems
3/29/2025
Hello, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day!
Shelby Township, MI
Greg G|2020 GMC 1500 Sierra
Confirmed Service Customer
3/28/2025
Excellent service and very informative on my vehicle. Explains things on a level I can understand.
3/29/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Serra Buick GMC Cadillac. We're looking forward to your next visit with us!
Shelby Township, MI
Ronald M|2023 GMC Acadia
Confirmed Service Customer
4/2/2025
Excellent service!!! Quick, efficient,and trust that the work was done correctly
4/3/2025
Hi Ronald! Thank you for recognizing our efforts in providing great service. If you have any suggestions or further thoughts, we’d love to hear them!
MACOMB, MI
Susan P|2023 GMC Acadia
Confirmed Service Customer
4/2/2025
Sarah is the best…your best advertisement!
4/3/2025
Hi Susan! We're so grateful for your positive feedback! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
SHELBY TOWNSHIP, MI
Kelly D|2019 Chevrolet Equinox
Confirmed Service Customer
3/21/2025
Got in & out timely. Loved the undercarriage video & narration. Very helpful & nice! Restores your faith that you’re not getting scammed.
3/22/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
Clawson, MI
Robert P|2019 Buick Envision
Confirmed Service Customer
3/21/2025
The service was done well and excellently handled by Sara Durrant.
3/22/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
RAY TWP, MI
Judith R|2003 Chevrolet Silverado 1500
Confirmed Service Customer
3/24/2025
Tim was up front with condition of truck, but estimate of work was way over what was expected. Plus, more work has to be done to make the truck safe. It only has 100,000 miles on it and should run another 100,000 with no problems.
3/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ATTICA, MI
Margaret M|2024 Buick Enclave
Confirmed Service Customer
3/27/2025
Friendly and efficient.
3/28/2025
Hello Margaret! We're so grateful for your positive feedback! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
Richmond, MI
Jacob W|2021 Chevrolet Blazer
Confirmed Service Customer
3/29/2025
My service advisor Justin was amazing as usual.
3/30/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Washington, MI
Allen T|2024 Buick Envision
Confirmed Service Customer
4/7/2025
The service was good, but the couple of times I have been there the service people just haven’t been friendly.
4/10/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
WARREN, MI
Kathleen M|2012 GMC Acadia
Confirmed Service Customer
4/9/2025
Still driving my 2012 Acadia I bought from Serra and have always had my service done right here at the dealership so I could feel confident the work was done right! I drive from Imlay City even for the oil changes even though I could get them closer. Hard to give up the professionalism and friendly people at Serra. Thanks for all the years of great service!
4/10/2025
Thank you so much for your kind words! We truly appreciate your loyalty and your decision to travel from Imlay City to continue getting service with us. We're thrilled to hear that you’ve had a positive experience with our team and that you feel confident in the work we do. It’s our goal to provide the best service possible, and knowing we’ve achieved that for you means a lot to us. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to serving you for many more years to come!
Imlay City, MI
Diane L|2019 Buick Enclave
Confirmed Service Customer
4/4/2025
Speedy and polite
4/5/2025
Hi there, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
Bruce Township, MI
Henry F|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/7/2025
Friendly service writer prompt service
4/8/2025
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
Wales, MI
William K|2015 GMC 1500 Sierra
Confirmed Service Customer
4/7/2025
VEHICLE SERVICED AS PROMISED
4/8/2025
Hi, thank you so much for your high rating. If you have any further questions, please give us a call. We're always happy to help!
Bruce Township, MI
Claxton C|2016 Buick LaCrosse
Confirmed Service Customer
4/7/2025
Great service
4/8/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
SHELBY TOWNSHIP, MI
Ryan M|2024 GMC Sierra 1500
Confirmed Service Customer
4/9/2025
You had my vehicle for 3 weeks. I was grateful for the loaner but I gave up my crew cab truck for an extended cab. This does not work for my family. The same issue persists in the back end, slightly worse since repair made.
4/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Washington Township, MI
Tom V|2023 Buick Enclave
Confirmed Service Customer
4/9/2025
Routine oil change and tire rotation
4/10/2025
Hi Tom! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
WASHINGTON TWP, MI
Tina M|2023 GMC Acadia
Confirmed Service Customer
4/9/2025
Service employee was kind and helpful.
4/10/2025
Hello Tina! Our team is committed to providing outstanding service, and it’s rewarding to know that we’re meeting that goal. We look forward to welcoming you again on your next visit! Take care!
MACOMB, MI
Todd B|2019 Chevrolet Colorado
Confirmed Service Customer
4/11/2025
Wonderful experience. One slight comment for continuous improvent is that there was a bit of engine oil on my steering wheel when I picked the vehicle up, and I had to clean it off.
4/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Rochester Hills, MI
William P|2024 GMC Acadia
Confirmed Service Customer
4/11/2025
Came in early for my appointment but was not turned away they took Care of me and I apricate that.
4/12/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Macomb, MI
Diane R|2024 Buick Encore GX
Confirmed Service Customer
4/10/2025
Great service and great employees.
4/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Have an amazing day!
Macomb, MI
Jonathan H|2022 GMC 1500 Sierra
Confirmed Service Customer
4/11/2025
Jose is my service advisor and as usual he and the Serra team went above and beyond. The service department was slammed the day I went for an oil change and tire rotation Even as busy as they were the oil change took only 1/2 hour. I didn’t have time to finish my coffee before they called me back. Excellent service and service advisor.
4/12/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
WASHINGTON, MI
Sandra C|2018 Chevrolet Equinox
Confirmed Service Customer
4/13/2025
Whoever took care of me at the desk, I don’t think I would ever go back to him. He told me there was something wrong with the hardening of my break, but didn’t tell me if it was a safety feature or not all he could keep repeating is I didn’t have the brakes done there. I didn’t have the brakes done there. I didn’t have the brakes done there. I think it was poor service on his part. I don’t think I’ll be back.
4/16/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Berville, MI
Jason H|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/16/2025
good clean service
4/17/2025
Hi there, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
Imlay City, MI
Roger C|2021 Buick Encore
Confirmed Service Customer
4/17/2025
Great service advisor, and mechanic work.
4/18/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Karen C|2023 GMC Sierra
Confirmed Service Customer
4/17/2025
It is always a great experience at this dealership. Sara Durrant is my service advisor and she is the BEST! Professional, knowledgable, goes the extra mile to ensure service is top notch.
4/18/2025
Hi, thanks for your praise and kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
CLAWSON, MI
Janice B|2024 Buick Enclave
Confirmed Service Customer
4/17/2025
Service staff was great! However, the availability of a suitable "loaner" was not. We were given a GMC Sierra without running boards. We are both in our 70's with leg issues. This vehicle required us to use a step stool to enter/exit the vehicle and was a huge inconvenience.
4/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SHELBY TOWNSHIP, MI
Allan S|2021 GMC Canyon
Confirmed Service Customer
4/14/2025
I will be taking my business elsewhere
4/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Algonac, MI
Don J|2017 Buick Enclave
Confirmed Service Customer
4/15/2025
I brought the vehicle in for a recall expecting to have to leave it for the day. Your team got started on the repair right away and I was able to wait while they fixed it saving me time. Great job as always.
4/16/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SHELBY TWP, MI
Scott G|2021 Chevrolet Camaro
Confirmed Service Customer
4/16/2025
Justin was great!
4/17/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
WASHINGTON, MI
Keith P|2024 Buick Envista
Confirmed Service Customer
4/16/2025
Everything was fine. The male service advisor was friendly and helpful.
4/17/2025
Hello there, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Take care!
SHELBY TOWNSHIP, MI
Gregg G|2022 GMC Terrain
Confirmed Service Customer
4/16/2025
Everything was taken care of.
4/17/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
STERLING HEIGHTS, MI
Ronald Z|2024 GMC Sierra 1500
Confirmed Service Customer
4/18/2025
Great people
4/19/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
WASHINGTON, MI
Dan L|2017 Buick Enclave
Confirmed Service Customer
4/18/2025
The Oil change went fine as usual. When I paid my bill Justin informed me that the Tech advised that my vehicle has a HIGH PRESSURE POWER STEERING UNIT LEAKING. The cost would be $1,250 to repair and to let him know if he should order parts. I had my vehicle checked by 2 other reputable repair facilities and they FOUND NO LEAKS AT ALL. All that was visible was a little bit of Oil drip from the oil change. Will no longer have any repairs done by Serra before checking out.
4/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Shelby Township, MI
James L|2018 Buick Enclave
Confirmed Service Customer
4/21/2025
Tim in the Serra service department was great - took my car right in and got be back on the road.
4/22/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
Almont, MI
Jeffery L|2024 GMC Sierra 1500
Confirmed Service Customer
4/17/2025
Tim was great and very professional
4/18/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
Ypsilanti, MI
Richard K|2017 Buick LaCrosse
Confirmed Service Customer
4/18/2025
Excellent Service Rep. Very good service on vehicle. I akso like the video that showed under the car explaining that there were no other issues.
4/19/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Washington, MI
Denise K|2019 GMC Acadia
Confirmed Service Customer
4/21/2025
Steve was pleasant and kept me informed throughout the process.
4/22/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
Ray Township, MI
Richard F|2020 Chevrolet Equinox
Confirmed Service Customer
4/23/2025
I had a slow leak which got plugged. I bought the tires at the dealership 1 year ago. I always used to get my tires at Belle Tire and all fixes to tires are free to customers so I expected the same at the dealership but it cost $27 and I lost the use of my car for the entire day. A bit disappointing compared to Belle Tire.
4/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ARMADA, MI
Patricia B|2022 Chevrolet Trax
Confirmed Service Customer
4/24/2025
From our salemem Sebastian to Justin in the service department, everything was awesome. We are well taken care of.
4/25/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ORION, MI
Jonathan B|2020 GMC 1500 Sierra
Confirmed Service Customer
4/24/2025
Fast an efficient. Very satisfied
4/25/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
Chesterfield, MI
David S|2023 GMC Acadia
Confirmed Service Customer
4/26/2025
Service rep was professional and polite. He did contact the warranty company for me. Disappointed in warranty. Front drive side strut not covered on extended warranty at 57,500 miles. Also had a front end issue on passenger side at 2000 miles or so. Not feeling confident about front end components.
4/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Washington, MI
Charles R|2019 Buick Encore
Confirmed Service Customer
4/26/2025
My experience and Sara the service adviser were Great... it must be real good I have been getting service for 15 to 20 years at Serra
4/27/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Shelby Township, MI
Dylan G|2023 Chevrolet Camaro
Confirmed Service Customer
4/30/2025
great!
5/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Sterling Heights, MI
Frank D|2023 GMC SIERRA 1500
Confirmed Service Customer
5/2/2025
Steve was great as well as the driver to help me get home !
5/3/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
Washington, MI
Tim V|2025 Chevrolet Blazer
Confirmed Service Customer
5/2/2025
I had great experience while I was at the dealership.
5/3/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Almont, MI
Paul P|2016 GMC 1500 Sierra
Confirmed Service Customer
5/2/2025
Jose and everybody was very professional and very detailed on information even with a video I liked on the inspection was very helpful. Thanks.
5/3/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Shelby Township, MI
John H|2025 Buick Enclave
Confirmed Service Customer
4/22/2025
Everything fixed. Nice loaner!
4/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
MACOMB, MI
Greg K|2022 GMC Yukon
Confirmed Service Customer
4/23/2025
Prompt Oil change and tire rotation
4/24/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Ira, MI
Louis R|2024 Buick Envision
Confirmed Service Customer
4/23/2025
I made my appointment for 8:00AM and was greeted promptly when I arrived. It was a pleasant experience to see how well the service department performs.
4/24/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Macomb, MI
Michelle G|2024 Chevrolet Trax
Confirmed Service Customer
4/23/2025
Tim was great
4/24/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
Ray, MI
Todd W|2018 Buick Envision
Confirmed Service Customer
4/24/2025
Friendly helpful and courteous Joe did a great job of explaining what had to get done in the maintenance
4/25/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
Washington, MI
Matthew J|2023 GMC Acadia
Confirmed Service Customer
4/25/2025
Made an appointment..service was done quickly…and received a video from the technician that I found very useful. Everything just ran smoothly.
4/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Washington, MI
Tom Y|2023 Buick Enclave
Confirmed Service Customer
4/28/2025
My preferred dealership of choice.
4/29/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
STERLING HEIGHTS, MI
Philip W|2016 GMC Acadia
Confirmed Service Customer
5/15/2025
Good staff. Tim was excellent to work with.
5/16/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
SHELBY TWP, MI
Pat M|2009 GMC Sierra
Confirmed Service Customer
5/15/2025
Jose was polite, informative and helpful. The problem was diagnosed and repaired.
5/16/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
Imlay City, MI
Thomas M|2021 GMC Acadia
Confirmed Service Customer
5/15/2025
Quick. Good customer service
5/16/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
Shelby Twp., MI
Joe M|2019 GMC 1500 Sierra
Confirmed Service Customer
5/15/2025
Great service department.
5/16/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
Chesterfield, MI
Henry G|2011 Chevrolet Impala
Confirmed Service Customer
5/17/2025
Sara did an amazing job and made the experience very easy. The technician that worked on my vehicle was amazing and nice.
5/18/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Serra Buick GMC Cadillac!
New Haven, MI
Dan S|2024 Chevrolet Equinox
Confirmed Service Customer
5/17/2025
the dealership alway do a great job
5/18/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
SHRLBY TWP, MI
Yvonne S|2024 GMC Sierra 1500
Confirmed Service Customer
5/19/2025
Friendly staff, service performed quickly and efficiently. Nice waiting area with refreshments.
5/20/2025
Hello, Yvonne! It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
SHELBY TOWNSHIP, MI
Catherine K|2021 GMC Acadia
Confirmed Service Customer
5/10/2025
Excellent communication. Worked with me on cost alternatives. Great customer service.
5/11/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
ROMEO, MI
Karl H|2019 GMC 1500 Sierra
Confirmed Service Customer
5/13/2025
Staff was great. Steve my service manager was helpful and professional. Work was done in a timely manner
5/14/2025
Hello, we appreciate your positive review about your recent experience with us! We look forward to helping again in the future. Take care!
Ray Township, MI
Douglas D|2016 Buick Enclave
Confirmed Service Customer
5/14/2025
I always get great service at this dealership. My service Joe, helps me keep my cards in good running condition as well.
5/15/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
ST CLAIR, MI
Wolodimir S|2017 Chevrolet Traverse
Confirmed Service Customer
5/15/2025
Awesome and timely.
5/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
Shelby Twp, MI
Bonnie B|2023 Chevrolet Equinox
Confirmed Service Customer
5/16/2025
Sarah met me and took care of everything I needed done. Excellent employee
5/17/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Algonac, MI
Melissa S|2024 GMC Terrain
Confirmed Service Customer
5/18/2025
Very accommodating , and was able to get me in right away
5/19/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Romeo, MI
James L|2018 GMC Yukon XL
Confirmed Service Customer
5/19/2025
I dropped off my truck after hours on Thursday and I really appreciated my Service Advisor, Sara Durrant and her supervisor Josie Kondalski for getting my 2018 GMC Yukon in and troubleshooting my brake problem. Sara kept me in the loop and called me around 4 pm Friday to say it was done and ready to go. :-) Thank you! Jim
5/20/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Almont, MI
Amy V|2014 GMC 1500 Sierra
Confirmed Service Customer
5/22/2025
Greeted the moment I arrived. Quickly taken care of. It did take an hour for an oil change though, which is long. I was impressed with the video of the inspection.
5/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Bruce Township, MI
Michael R|2025 GMC HUMMER EV SUV
Confirmed Service Customer
5/23/2025
Monica handled us with care. Very easy transaction!
5/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
NEW BALTIMORE, MI
Elizabeth M|2017 Buick Envision
Confirmed Service Customer
5/23/2025
Good experience this visit. The last few I’ve not been impressed with the service but this time I was greeted promptly by a new service rep David ( in training) and he was the most pleasant I’ve dealt with in many visits. I messed up my service date and my appt was actually the day before but they said they would “squeeze “ me in. Actually they did my service in almost the same amount of time as they usually do!
5/24/2025
Thank you for your feedback! We’re glad to hear you had a good experience during your recent visit. We appreciate your patience and look forward to serving you again in the future.
OAKLAND, MI
Lewis Z|2021 Buick Enclave
Confirmed Service Customer
5/24/2025
great attention to detail and communication throughout the entire process
5/25/2025
Thank you for your kind words! We're so glad you noticed our attention to detail and the effort we put into communicating every step of the way. It's our goal to make the process seamless and reassuring for you. Here's to experiences built on trust and transparency—until next time, keep thriving with confidence!
Washington, MI
Sherri D|2022 GMC Terrain
Confirmed Service Customer
5/24/2025
Always great customer service
5/25/2025
That’s what we love to hear—thank you! Consistently great customer service is what we strive for, and your recognition keeps us going strong. Until next time, expect more of the same warm welcome and care!
WALES, MI
Linda S|2023 GMC Acadia
Confirmed Service Customer
5/26/2025
Fast and friendly
5/27/2025
Hi there, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CAPAC, MI
Charles M|2024 GMC Terrain
Confirmed Service Customer
5/26/2025
It was easy to make an appointment for an oil change and tire rotation. They took me in right away and I waited a short time for the job to be complete.
5/27/2025
Hi there, your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Sterling Heights, MI
Lemara M|2019 Buick Encore
Confirmed Service Customer
6/2/2025
Everyone was friendly and helpful.
6/3/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac We're looking forward to your next visit!
Shelby Twp, MI
Joanne O|2024 GMC Terrain
Confirmed Service Customer
6/2/2025
Welcoming and efficient
6/3/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
WASHINGTON TOWNSHIP, MI
Jeffrey K|2023 GMC Acadia
Confirmed Service Customer
5/29/2025
I was told that my 2 year old (2023 GMC Acadia) with 40,000 miles, had a radiator leak. It did not. I was told that the reason I could not see a puddle of coolant under my vehicle was because the coolant was burning off before it could accumulate. I never smelled any burnt coolant (trust me I know what burnt coolant smells like). This type of unethical service behavior is deplorable. Surprisingly, this came exactly 4,000 miles after my vehicle is out of bumper-to-bumper warranty. This will be the LAST TIME I will ever do business with Serra Buick GMC Cadillac. I am also notifying my family and friends regarding this service incident and asking them to steer clear of this dealership.
5/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
WASHINGTON, MI
Maureen K|2017 Chevrolet Traverse
Confirmed Service Customer
6/9/2025
I love that there is a very nice, clean place to wait. They always do a good job. The people are very professional.
6/10/2025
It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Lynn, MI
Cory L|2021 GMC Yukon
Confirmed Service Customer
6/11/2025
Sara again did a great job helping us out.
6/12/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Ray Twp, MI
Lisa S|2024 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
Easy appointment scheduling, and easy in and out
6/13/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Chesterfield, MI
Deborah W|2017 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
Fast, efficient, and friendly service.
6/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WASHINGTON, MI
Bernhard B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/13/2025
Great experience from getting into service department to a beautiful waiting area and completing the appointment with explanations of services and a video inspection of vehicle Great job
6/13/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MACOMB, MI
Daniel V|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/15/2025
Prompt service and great staff.
6/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
New Baltimore, MI
Karen S|2021 GMC Acadia
Confirmed Service Customer
6/2/2025
I dropped my car off in the morning and Tim was able to check me in right away so I could get to work on time.
6/3/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Romeo, MI
Robert K|2025 Buick Envision
Confirmed Service Customer
6/3/2025
Part is required that is on back order. I am positive I will be notified when parts is available for installation.
6/4/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
FRASER, MI
Michael S|2021 GMC 1500 Sierra
Confirmed Service Customer
6/4/2025
excellent
6/5/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
CHESTERFIELD, MI
Leonardo D|2025 Buick Encore GX
Confirmed Service Customer
6/12/2025
Was just perfect. Quick, simple and effective
6/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Washington Township, MI
Nicole G|2017 Buick Enclave
Confirmed Service Customer
6/12/2025
Professional and detailed service. Love this place
6/13/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
Warren, MI
Richard O|2022 GMC Yukon
Confirmed Service Customer
6/12/2025
Excellent and courteous service.
6/13/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
WASHINGTON TWP, MI
Raymond O|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/13/2025
Had a oil change and everything went well.
6/13/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Washington, MI
Joseph G|2021 Buick Enclave
Confirmed Service Customer
6/13/2025
I have been using this dealer's services for 20 years. I am satisfied with their reliable service. I recommend my friends to use it. Joseph A Gorak
6/13/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
SHELBY TOWNSHIP, MI
John R|2024 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
car was ready on the timeline that was told
6/19/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Bruce Twp, MI
Amy B|2025 GMC Acadia
Confirmed Service Customer
6/18/2025
Great experience
6/19/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WASHINGTON, MI
James C|2023 GMC Terrain
Confirmed Service Customer
6/16/2025
We’ve dealt with Dave Bercel several times before, stopped to say Hi, ended up buying a new car! He’s great, very helpful and we trust him! Amy also was very helpful. JJ closed our deal and he was very helpful, as usual!!
6/17/2025
Hi, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Macomb, MI
Ronald V|2024 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
Still not sure that the answers regarding the radio volume difference between AM and FM is valid.
6/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Clay, MI
Charlotte P|2018 Buick Enclave
Confirmed Service Customer
6/23/2025
Scheduled Maintenance with Advisor Sara was excellent
6/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
ROMEO, MI
Donetta S|2022 Buick Envision
Confirmed Service Customer
6/24/2025
Friendly, efficient and fast service!
6/25/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
SHELBY TOWNSHIP, MI
Michele B|2025 Buick Envision
Confirmed Service Customer
6/25/2025
Seamless, easy, no pressure which is WONDERFUL!!!
6/26/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
Macomb, MI
David K|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/26/2025
Took a bit of time to get service completed on my truck. But they did a great job.
6/27/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Washington Township, MI
Doug F|2021 GMC 1500 Sierra
Confirmed Service Customer
6/27/2025
Great people
6/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Macomb, MI
Kimberly H|2024 GMC Terrain
Confirmed Service Customer
6/30/2025
Friendly professional & quick
7/1/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
CHESTERFIELD, MI
James B|2024 GMC Terrain
Confirmed Service Customer
6/19/2025
Great service
6/20/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
SHELBY TOWNSHIP, MI
David C|2020 GMC Acadia
Confirmed Service Customer
6/25/2025
ok
6/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BRUCE TWP, MI
Sue E|2025 Buick Encore GX
Confirmed Service Customer
6/25/2025
I was impressed by how happy all the employees seemed to be. Smiling faces, warm greetings, offers to help. And my oil change/tire rotation was done quickly.
6/26/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Shelby Township, MI
David S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/27/2025
I had an overall good experience.
6/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
COTTRELLVILLE, MI
Kathleen S|2019 Buick Envision
Confirmed Service Customer
6/27/2025
Appt. On time. Oil change and tire rotation done quickly
6/28/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Washington Township, MI
Anderia K|2023 Buick Envision
Confirmed Service Customer
6/27/2025
I have purchased a number of vehicles here and have always had a good experience. That's why I keep coming back.
6/28/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Richmond, MI
Theresa J|2025 Buick Envision
Confirmed Service Customer
6/30/2025
Excellent customer service and extremely knowledgeable
7/1/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Shelby Township, MI
Robert K|2020 Buick Enclave
Confirmed Service Customer
8/15/2025
Great Service! Knowledgeable Service Rep, Sara!
8/16/2025
Sara and our team are delighted you had a great experience! Your satisfaction is our priority, and we’re here for you anytime you need us!
PORT SANILAC, MI
Dana K|2024 GMC Yukon
Confirmed Service Customer
8/16/2025
Fast and friendly service, great snacks too!
8/17/2025
We love that you enjoyed both the service and the snacks—comfort while you wait matters, too! We’re here for you anytime you need us!
Ray Twp, MI
Gary S|2017 GMC Terrain
Confirmed Service Customer
8/10/2025
Car was completed on time, great staff, Sara is awesome.
8/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Serra Buick GMC Cadillac! Thank you, and have a fantastic day!
WASHINGTON, MI
Janiece H|2016 GMC Yukon
Confirmed Service Customer
8/13/2025
The manager sent a email to the man Justin who was my service provider a false email stating I was pay for the broken sunroof in which I didn’t damage. After having the truck 1month, an I believe they changed my tires an gave me older used tires.
8/18/2025
Our team has acknowledged this review.
ROSEVILLE, MI
Sherry W|2019 Buick Encore
Confirmed Service Customer
8/15/2025
There were two mechanical issues that came after an oil change and warranty work. My rating would have been higher except for that. The service rep Jake was amazing and went above and beyond to make the problems up to me. Highly recommend him and this dealership.
8/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MACOMB, MI
Theresa J|2025 Buick Envision
Confirmed Service Customer
8/15/2025
I would like to give my heartfelt appreciation for the excellent service I received from David on my recent visit to Serra. Dave's dedication and commitment to ensuring customer satisfaction were truly remarkable. Dave's attention to detail and willingness to go above and beyond to help me were exceptional. I was particularly impressed with Dave's knowledge and expertise in his field, which made the process smooth and hassle-free. Your courteous and professional demeanor made feel valued and respected as a customer. I believe that it is essential to recognize and acknowledge good service, and I can confidently say that your service exceeded my expectations. Your outstanding efforts did not go unnoticed, and I will certainly recommend David to all of my friends and family.
8/16/2025
David is honored by your kind words! We’re thrilled his dedication, expertise, and attention to detail made your visit smooth and enjoyable. Thank you for recognizing our team, and we look forward to seeing you again soon!
Shelby Township, MI
Patricia D|2020 Chevrolet Blazer
Confirmed Service Customer
8/15/2025
David, in the service department provided an outstanding experience from start to finish. He provided me an estimated time which was right when he said the vehicle would be completed. Thank You David along with entire staff that made this an outstanding experience!
8/16/2025
David and the service team are thrilled to know they provided you with an outstanding experience from start to finish. Your feedback makes our day, and we look forward to seeing you again soon!
CHESTERFIELD, MI
Steven M|2022 Buick Enclave
Confirmed Service Customer
8/17/2025
Always a good experience at Serra.
8/18/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Serra Buick GMC Cadillac. If you have any further questions, please don't hesitate to reach out!
Washingtn Twp, MI
Daniel H|2023 GMC Sierra 1500
Confirmed Service Customer
8/20/2025
It was fine.
8/21/2025
Thank you so much for choosing Serra Buick GMC Cadillac. We truly appreciate your support and look forward to assisting you next time!
ARMADA, MI
Dawne B|2023 Buick Envision
Confirmed Service Customer
8/20/2025
Friendly staff. Quick service and excellent that you have loaner cars!
8/21/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
WASHINGTON, MI
April S|2024 GMC Terrain
Confirmed Service Customer
8/22/2025
Fast friendly service!
8/23/2025
We’re so glad your visit was both quick and welcoming—that’s the combination we want every guest to experience. We’ll be ready to provide that same fast, friendly care the next time you’re in.
RILEY, MI
Donetta S|2022 Buick Envision
Confirmed Service Customer
8/22/2025
Friendly fast service
8/23/2025
We’re delighted to know your visit was both quick and welcoming. That’s exactly the balance we want to strike, and we’ll be ready to deliver the same efficiency and friendliness next time.
SHELBY TOWNSHIP, MI
Antoinette V|2023 GMC Sierra 1500
Confirmed Service Customer
8/22/2025
Very quick and friendly.
8/23/2025
Thank you for sharing your experience—it’s great to hear we could take care of things so quickly while still keeping the service friendly. We’ll always aim to make your visits just as easy and enjoyable.
Romeo, MI
Kimberly H|2024 GMC Terrain
Confirmed Service Customer
8/25/2025
Friendly & thorough
8/26/2025
Wow, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
CHESTERFIELD, MI
James W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2025
Very professional and smooth.
8/27/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
Bruce Township, MI
John B|2024 GMC Sierra 1500
Confirmed Service Customer
9/1/2025
My service rep was very helpful. Did everything he could help me with my GM points. Got me in and out in a timely manner very pleased.
9/3/2025
We’re delighted your service rep helped with your GM points and got you in and out efficiently. Wishing you a fantastic day!
Armada, MI
Jim J|2020 Chevrolet Blazer
Confirmed Service Customer
9/7/2025
Service was completed on-time and professional. David Betts is the epitome of a customer service consultant. If I had a company I would want my service employees to be just like him. He made my extremely over priced service nearly acceptable.
9/8/2025
We’re delighted David made such a strong impression! Our team takes pride in providing professional and thoughtful service, and we look forward to seeing you again soon!
Washington, MI
Jason H|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
9/8/2025
friendly and thorough service
9/9/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serra Buick GMC Cadillac and we hope to see you again soon! If you have any further questions, please give us a call. We're always happy to help!
Imlay City, MI
John C|2020 GMC Yukon XL
Confirmed Service Customer
9/10/2025
Sarah in service, ALWAYS goes above and beyond to make my service experience stress free and efficient. She is the best with great communication throughout the process.
9/10/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SHELBY TWP, MI
Robert K|2025 Buick Envision
Confirmed Service Customer
9/10/2025
I was very pleased that I was able to bring my car in and have damaged tire replaced immediately. Tire warranty covered cost entirely and I was on my way in a short time. As always, outstanding service at Serra Buick.
9/11/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
FRASER, MI
Richard M|2025 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Appointment was for oil change and tire rotation. Both were done within one hour. More importantly, they took care not to dirty my vehicle during this process. I appreciate the care and respect they showed during this visit. Lastly, the coffee and fresh donuts in the waiting area was a plus.
9/11/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Berlin, MI
Nancy W|2020 Chevrolet Equinox
Confirmed Service Customer
9/10/2025
Knowledgeable; friendly; prompt service. Explained the “bells and whistles”; answered my numerous questions. What more can you ask for?
9/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
macomb, MI
Pamela B|2020 Buick Encore
Confirmed Service Customer
9/10/2025
Ray Mayers went above and beyond to be courteous, friendly & informative!! He will definitely be my “go to” guy at Serra Service Department😍
9/11/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
Romeo, MI
Jennifer B|2014 Buick Encore
Confirmed Service Customer
9/11/2025
Ray the service guy did a great job. Very nice
9/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Romeo, MI
Julie V|2019 GMC Acadia
Confirmed Service Customer
9/11/2025
Everyone is friendly and helpful
9/12/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
Almont, MI
Kevin C|2023 GMC Canyon
Confirmed Service Customer
9/12/2025
All good!
9/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WASHINGTON, MI
Daniel P|2016 GMC Terrain
Confirmed Service Customer
8/23/2025
Nice facility, very helpful
8/24/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Washington Township, MI
Kristy M|2018 GMC Terrain
Confirmed Service Customer
8/26/2025
.
8/27/2025
Thank you so much for choosing Serra Buick GMC Cadillac. We truly appreciate your support and look forward to assisting you next time!
Washington, MI
Betty W|2022 Buick Encore GX
Confirmed Service Customer
9/1/2025
Repair required leaving my car for up to 72 hours. With no loners available they help find a rental as it was a holiday weekend and I had travel plans. However I decided not to use. Fortunately my car was returned the next day. So grateful for their help and follow-up on all details.
9/2/2025
We’re glad we could assist with a rental and make your holiday weekend travel stress-free, and even happier your car was returned sooner than expected! Wishing you a fantastic day!
Shelby Township, MI
Bruce B|2019 GMC 1500 Sierra
Confirmed Service Customer
9/9/2025
Great service personnel
9/10/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Metamora, MI
James Z|2020 GMC Acadia
Confirmed Service Customer
9/11/2025
Never had a bad experience
9/12/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brown City, MI
Stephanie T|2023 GMC Sierra 1500
Confirmed Service Customer
9/11/2025
This is my third lease from Serra GMC and Alex is an awesome salesperson. He's extremely kind, courteous and detail oriented. I'm so thankful to have met him five years ago!
9/12/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Serra Buick GMC Cadillac! We sincerely value your business and look forward to your next visit. Take care!
ALLENTON, MI
Tamie J|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/14/2025
Complete rip off. Totally unacceptable to require $500 or more just to perform routine maintenance such as an oil change and rotating tires. Any vehicle that requires such expenditures on a routine basis should come with a warning about such at point or sale. Will likely not get my work done at the dealership ever again. Outrageous pricing!!
9/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WASHINGTON, MI
Joseph D|2025 Chevrolet Blazer
Confirmed Service Customer
9/17/2025
Very fast and efficient.
9/18/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Shelby Twp, MI
Bernhard B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
Super experience again Start to finish
9/13/2025
Hi there, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Serra Buick GMC Cadillac!
MACOMB, MI
James B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/13/2025
Very nice Dealership. Made an appointment for my 1 service and they told me 1 hour To 1 hour 15 mins to complete service. It only took 35 mins and i was back in my truck on my way.
9/14/2025
We’re delighted your service was completed even faster than expected! Efficiency and accuracy are priorities for us, and we’re glad you were back on the road so quickly.
Shelby Township, MI
Lonnie E|2018 GMC 2500HD Sierra
Confirmed Service Customer
9/15/2025
Did everything I needed
9/16/2025
Happy to hear we were able to take care of everything you needed—your satisfaction is always our goal. Wishing you a fantastic day!
WATERFORD, MI
Juliana R|2021 Buick Encore GX
Confirmed Service Customer
9/18/2025
Was greeted immediately by my advisor who was interested & friendly. The waiting room & donuts were very nice. My oil change was finished in less than an hour.
9/19/2025
We’re glad you were greeted immediately and enjoyed the waiting room and donuts! Completing your oil change in less than an hour while providing friendly service is exactly what we aim for every visit.
SHELBY TOWNSHIP, MI
William P|2024 GMC Acadia
Confirmed Service Customer
9/18/2025
Good
9/19/2025
We appreciate your feedback—“Good”! We’ll continue working to make every visit just as positive.
Macomb, MI
Bryan H|2003 Chevrolet Silverado 1500
Confirmed Service Customer
9/21/2025
The service department at Serra is always amazing, but Steve is definitely a shining star, he's always welcoming and easy to talk to about any of my concerns.
9/22/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
Washington, MI
Robert M|2017 Chevrolet Cruze
Confirmed Service Customer
9/23/2025
I could not have been happier with my experience at Serra Buick GMC Cadillac last week. They were able to get me in for service the very next day about I called about a concern; Ray was very communicative throughout the entire repair, and was extremely helpful in making sure I got home/got to work while my car was in for repair. From being able to finish the repair in one day to helping coordinate pick up of my vehicle after hours, truly could not have been more pleased. The best customer service!
9/24/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Shelby Township, MI
Marvin B|2025 GMC Acadia
Confirmed Service Customer
9/24/2025
Great job! Dave Betts was my service advisor and he took care of everything. Very professional!
9/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Macomb, MI
Rhaisa H|2025 Buick Encore GX
Confirmed Service Customer
9/17/2025
Very good service! Everything was quick, and the waiting room was comfortable and welcoming
9/18/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WASHINGTON, MI
Ron S|2021 Chevrolet Equinox
Confirmed Service Customer
9/17/2025
Quick check in , service was great , very courteous gentlemen I dealt with , will be back
9/18/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SHELBY TWP, MI
Gregory S|2019 Buick Encore
Confirmed Service Customer
9/19/2025
I was very pleased with your service rep. Dave, he really listened to my questions and took the time to completely explain the answer to them, even when I came back to ask him about the inspection, he took the time to show me the video, much appreciated...
9/20/2025
Dave will be thrilled to know his patience and thorough explanations made a difference for you. We’re delighted your questions were answered clearly, and we look forward to welcoming you again on your next visit!
MACOMB, MI
Richard G|2020 GMC Terrain
Confirmed Service Customer
9/21/2025
Fast service!!
9/22/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
Chesterfield, MI
Michael H|2025 GMC Terrain
Confirmed Service Customer
9/23/2025
Mark my salesman and Dave my service advisor did a great job getting me in and out at the last minute. Unfortunately they were unable to resolve any issues because my complaints were common and GM knew there are issues and will not do anything to correct them. The Serra team did great. GM not so much in this instance
9/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Chesterfield, MI
Ronald Z|2024 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
Love it - great people Won't buy my cars from anywhere else
9/26/2025
Thank you! We’re so glad you love our team and your experience—there’s nothing we enjoy more than making every visit a great one.
WASHINGTON, MI
Robert K|2025 Buick Envision
Confirmed Service Customer
9/26/2025
Routine service done perfectly and quickly as usual.
9/27/2025
We're glad everything was completed quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
FRASER, MI
Timothy B|2025 GMC Sierra 1500
Confirmed Service Customer
9/29/2025
Dave and the service dept are top notch.
9/30/2025
Hi, we are so happy to read such a great review about Serra Buick GMC Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Clinton Township, MI
Mike F|2024 Buick Enclave
Confirmed Service Customer
9/25/2025
Very nice and accurate Dave was exceptional when he took our information about our oil change and tire rotation
9/26/2025
Dave will be delighted to hear your kind words—thank you for pointing out his accuracy and care during your visit. We’re grateful for your trust and look forward to serving you again.
New Baltimore, MI
Gregory F|2025 Buick Enclave
Confirmed Service Customer
9/26/2025
Great
9/27/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
MACOMB, MI
Michael G|2025 GMC HUMMER EV SUV
Confirmed Service Customer
9/27/2025
Very simple and efficient.
9/28/2025
Thank you for recognizing how simple and efficient we strive to make every process! Our goal is to save you time while providing top-notch service, and it’s great to hear we hit the mark. We look forward to welcoming you back on your next visit!
ARMADA, MI
David V|2021 Buick Envision
Confirmed Service Customer
10/1/2025
My daughter brought her car in for an oil change,air filter exchange and rotate tires. The sales person recommended other things that she did not need $300 later, very upset we will never be using your services ever again. I would not buy another car from your dealership and I would not recommend anybody to this place very unacceptable taking advantage of a young girl. Shame on the sales rep
10/7/2025
Our team has acknowledged this review.
Shelby Township, MI
Pamela K|2025 Buick Enclave
Confirmed Service Customer
10/6/2025
They kept us informed during our visit and were very courteous
10/7/2025
Thank you for your feedback! We’re glad our team kept you informed and provided courteous service throughout your visit. Knowing you felt supported motivates us to maintain that same level of care every time you stop by!
East China, MI
Jane N|2024 GMC Terrain
Confirmed Service Customer
10/6/2025
I arrived on time was immediately greeted and my vehicle taken, after I finished paper work I went to visit a friend was texted an hour later my vehicle was ready for me. Great experience as always
10/7/2025
Thank you for your thoughtful feedback! It’s wonderful to know your vehicle was ready right on time and that your visit was smooth from start to finish. We’ll continue working to make every experience just as seamless and enjoyable!
Bruce Twp, MI
Ronald M|2025 GMC Acadia
Confirmed Service Customer
10/6/2025
Excellent follow-up on status of vehicle.
10/7/2025
We’re happy to hear our follow-up on your vehicle’s status met your expectations! Clear communication is key, and we’ll continue keeping you informed and confident every time you visit.
MACOMB, MI
Aaron W|2026 GMC Sierra EV
Confirmed Service Customer
10/7/2025
Outstanding experience, Alex answered every question I had!
10/8/2025
Hi, thank you for the wonderful feedback and high star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for leaving us this response!
Sterling Heights, MI
Michael S|2021 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
I called Monday for appointment for oil change and tire alignment. I received a appointment for next day at 0900. I was in and out in 90 minutes. Thank You Serra Stephen Davis.
10/9/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CHESTERFIELD, MI
Dave B|2011 GMC Sierra
Confirmed Service Customer
10/8/2025
I utilized the free porter service and Paul took a competitors coupon for my service.
10/9/2025
Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!
Leonard, MI
Todd W|2018 Buick Envision
Confirmed Service Customer
10/9/2025
Model of efficiency
10/10/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Washington, MI
Michael B|2014 Buick Enclave
Confirmed Service Customer
10/9/2025
Was able to schedule an appointment online and they attended to my vehicle the moment I arrived. Service was completed within the timeframe that I was told and everyone was very courteous.
10/10/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Washington, MI
Robin E|2020 GMC Terrain
Confirmed Service Customer
10/10/2025
Arrived for oil change and tire rotation. I was greeted promptly and service completed in 45 minutes.
10/11/2025
We’re so glad your visit went perfectly from start to finish — greeted promptly, serviced efficiently, and all in 45 minutes! That’s exactly how we like to do it. Please don’t hesitate to reach out if there’s anything additional we can do for you!
Fraser, MI
Mark L|2023 GMC Yukon
Confirmed Service Customer
10/13/2025
Very helpful and friendly service folks
10/17/2025
We’re so happy to hear our service team made such a positive impression! Helpful and friendly is exactly what we strive for, creating the kind of atmosphere that makes caring for your vehicle feel easy from start to finish.
Chesterfield, MI
Judith S|2020 Buick Envision
Confirmed Service Customer
10/13/2025
Dashboard warning lights all on so emergency situation to me. Car sat 2 days at dealership before even looked at. Never got clarity on problem other than repair bill
10/14/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Washington, MI
Jonathan H|2022 GMC 1500 Sierra
Confirmed Service Customer
10/13/2025
I recently took my 2022 sierra to Serras for service work. I believe there were 5 items on the ticket from a front grille recall to a possible transmission issue. David kept me informed of its status almost daily. While it took a little longer than I hoped for everything was taken care of to my approval. I will definitely use them again.
10/14/2025
Thank you for trusting us with your Sierra! David and the service team will be thrilled to know their consistent updates and thorough work stood out. Even though the process took a little longer, we’re so glad everything met your expectations — and we’re already looking forward to taking great care of your truck again next time.
WASHINGTON, MI
James P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/29/2025
Everything was great. Excellent service and done in a timely manner.
9/30/2025
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MACOMB, MI
James S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/29/2025
Dropped it off picked it up next day done!
9/30/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
METAMORA, MI
Kenneth W|2020 Buick Encore
Confirmed Service Customer
10/6/2025
It was wonderful! Justin our Service Advisor was extremely helpful!
10/7/2025
We’re so glad to hear your visit was wonderful! Justin will be delighted to know his helpfulness made such a positive impression. Making your experience smooth and enjoyable is what we aim for every time — and we can’t wait to see you again for your next service!
SHELBY TWP, MI
Roger C|2021 Buick Encore
Confirmed Service Customer
10/9/2025
Great service experience! The service advisor told me about some additional maintenance items that were required, and all of the work was done well, and on-time.
10/10/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SHELBY TOWNSHIP, MI
Deborah S|2012 Chevrolet Malibu
Confirmed Service Customer
10/10/2025
The man that helped me was very patient and understanding. He let me ask questions and he answered them. When I went there for other services everyone was just so understanding.
10/11/2025
We’re delighted to know our team made you feel heard and understood — that’s the kind of care we’re proud to provide. Patience and clarity make all the difference, and it’s wonderful to know your visits have been so positive. We look forward to seeing you again soon!
Shelby Township, MI
Stephen J|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/13/2025
Very quick. Great communication. Loved the video of under my truck
10/14/2025
We’re thrilled you enjoyed the quick service and clear communication — and especially that you loved the video under your truck! We believe transparency builds confidence, and it’s great to know it made your visit even better.
Utica, MI
Thomas B|2025 Buick Envista
Confirmed Service Customer
10/14/2025
Treated very well by staff while waiting for service for my vehicle . Pm
10/15/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
WASHINGTON, MI
Robin J|2023 Chevrolet Camaro
Confirmed Service Customer
10/15/2025
Amazing service, very caring team!
10/16/2025
Thank you! We’re thrilled your experience was amazing and that our team’s care made a difference. We look forward to providing the same attentive service every time.
Lake Orion, MI
Robert J|2020 GMC Canyon
Confirmed Service Customer
10/16/2025
Service was good but took considerably longer than expected.
10/17/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ALMONT TOWNSHIP, MI
Ken S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/16/2025
Excellent customer service
10/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Bruce Twp, MI
John V|2024 GMC Terrain
Confirmed Service Customer
10/16/2025
Monica Cavaliere, and Joe Cueling walk me thru the process.
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Clinton Township, MI
John F|2020 Buick Envision
Confirmed Service Customer
10/17/2025
Jacob, my service advisor, was great to work with !
10/18/2025
We’re thrilled Jacob made such a great impression! Knowing he made your experience smooth and enjoyable means a lot to us. We look forward to welcoming you back soon!
Macomb, MI
Kristen L|2020 Buick Envision
Confirmed Service Customer
10/17/2025
Pleasant
10/18/2025
Thank you for sharing your pleasant experience! We strive to make every visit easy and enjoyable, and your feedback keeps our team motivated. We’re here for you anytime you need us!
IMLAY CITY, MI
Jonathan K|2023 GMC Yukon
Confirmed Service Customer
10/19/2025
Great service response on recall and quicker than expected resolution
10/20/2025
We’re so glad to hear your recall service went smoothly and quicker than expected! Our team works hard to make sure every fix feels effortless on your end. Here’s to fast solutions and peace of mind with every visit.
ROCHESTER HILLS, MI
Carol O|2013 Buick LaCrosse
Confirmed Service Customer
10/22/2025
Had an oil change. No problems
10/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WASHINGTON TWP, MI
Michael I|2025 GMC Sierra 1500
Confirmed Service Customer
10/22/2025
The dealer was very accommodating and professional. It was a very good experience
10/23/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SHELBY TOWNSHIP, MI
Paul W|2023 Buick Envision
Confirmed Service Customer
10/23/2025
Very efficient & quick turnaround.
10/24/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Clinton Township, MI
Ken W|2023 GMC Acadia
Confirmed Service Customer
10/23/2025
As always everything went as planned
10/25/2025
Hi, we are so pleased you enjoyed your visit to Serra Buick GMC Cadillac! We hope to be of service to you again in the future. Best wishes, Serra Buick GMC Cadillac
BRUCE TWP, MI
Deborah P|2023 Buick Enclave
Confirmed Service Customer
10/17/2025
The oil change was done quickly, maybe too quick. I am a firm believer you need to drain the oil for at least 20 minutes and I am not certain that was done. Maybe it was but I don't know for sure.
10/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BRUCE TWP., MI
Darren L|2016 Buick Cascada
Confirmed Service Customer
10/17/2025
Very happy with my experience.
10/18/2025
We’re thrilled you’re very happy with your experience! Providing great service and leaving our customers smiling is what we aim for every day. We look forward to seeing you again soon!
MACOMB, MI
Marilyn J|2018 Buick Enclave
Confirmed Service Customer
10/22/2025
Perfect. That's the word I would use to describe my experience.
10/23/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Shelby Township, MI
Wolodimir S|2025 Chevrolet Blazer
Confirmed Service Customer
10/22/2025
Dealership is better than others. Great service advisors especially Sara.
10/23/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Serra Buick GMC Cadillac!
Shelby Twp, MI
David F|2022 GMC Terrain
Confirmed Service Customer
10/22/2025
Excellent service department
10/23/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Shelby Township, MI
Brian W|2018 Buick Enclave
Confirmed Service Customer
10/24/2025
Work was completed on time. Nice waiting room
10/25/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SHELBY TOWNSHIP, MI
Steve M|2024 Chevrolet Blazer
Confirmed Service Customer
10/27/2025
The advisor was very friendly and knowledgeable and the work was completed faster than expected.
10/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
Washingtn Twp, MI
Dennis W|2026 GMC Yukon XL 1500
Confirmed Service Customer
10/30/2025
Took my GMC Yukon in for first oil change and tire rotation. Everything was completed I within an hour. Service representative was very friendly and knowledgeable.
10/30/2025
We’re thrilled your first oil change and tire rotation went so smoothly! Completing everything within an hour while providing friendly and knowledgeable service is exactly what we aim for. We’ll keep that same efficient care ready for every future appointment!
WASHINGTON, MI
Amy B|2025 GMC Acadia
Confirmed Service Customer
10/24/2025
Great employees
10/25/2025
Hello, we really appreciate your feedback! Thank you again for choosing Serra Buick GMC Cadillac and we hope to see you again.
WASHINGTON, MI
Alicia L|2023 GMC Yukon
Confirmed Service Customer
10/24/2025
Wonderful customer service 👍
10/25/2025
Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
STerling HEIGHTS, MI
Kevin C|2024 GMC Sierra 1500
Confirmed Service Customer
10/26/2025
Quick and efficient
10/27/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
Clay, MI
Cheryl B|2019 GMC Acadia
Confirmed Service Customer
10/28/2025
Got us in quickly and fixed the problem.
10/29/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
RAY, MI
Thomas K|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Speedy service and everyone is polite and professional.
10/31/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MACOMB, MI
Annette T|2021 GMC Canyon
Confirmed Service Customer
11/1/2025
I brought my truck in on Monday at 7:30 AM and you didn’t even look at it until Thursday. You had to check about the warranty. You didn’t order the parts until Friday. Then, didn’t work on it until Tuesday. It was a transmission repair. Oil change and plugging a tire didn’t happen until late on Tuesday. I was fortunate to be able to borrow a car saving on a rental car. If you’re gonna keep a car that long, you gotta provide a car to your customers beyond that the service provided seem to be great. Everything’s working good. truck is running pretty smoothly.
11/2/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Armada, MI
Lisa C|2024 Buick Envision
Confirmed Service Customer
11/1/2025
The building was clean and the staff was very friendly.
11/2/2025
It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We can't wait to see you again. Have a great day!
Clawson, MI
Joan H|2020 GMC Terrain
Confirmed Service Customer
11/3/2025
Professional people and my service was completed in a timely manner.
11/4/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Washington, MI
Sheila G|2020 Buick Enclave
Confirmed Service Customer
10/30/2025
Serra always does a great job with service and sales. They have excellent sales and service teams and I feel they care about and look after their customers everytime I go in for service or to purchase a vehicle.
10/30/2025
We can’t thank you enough for your wonderful words about our service and sales teams! Knowing you feel cared for every time you visit is exactly why we love what we do. We’ll be here whenever you need us—ready to make your next visit just as exceptional as the last!
Shelby Township, MI
Dean R|2022 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
They did their job
10/30/2025
Thank you for taking the time to leave feedback! We’re happy to hear our team got the job done efficiently, and we’ll continue delivering that same reliable service for every visit.
Romeo, MI
Jennifer M|2025 GMC Sierra 1500
Confirmed Service Customer
10/30/2025
Staff was great, I didn't have to wait long for my oil change.
10/30/2025
Thank you for sharing your experience! We’re glad our team made your oil change quick and easy—just the way it should be. Here’s to keeping every visit just as smooth and every wait just as short!
Washington, MI
Sandra R|2021 Buick Enclave
Confirmed Service Customer
10/30/2025
Service was timely and technician proactive with assistance
10/30/2025
We’re glad your service was timely and that our technician provided proactive assistance! Attention to detail and efficiency are what we aim for, and we’ll continue delivering that same dependable care on every visit.
CANTON, MI
Ristana A|2022 GMC Acadia
Confirmed Service Customer
11/2/2025
Never had a bad experience very happy with all their services. We have had great experience with our salesman, Dave Bercel who really feels like family, that we trust.
11/3/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SHELBY TOWNSHIP, MI
David T|2025 Chevrolet Blazer
Confirmed Service Customer
11/4/2025
Sara was great to work with . Kept us informed on the whole process.
11/5/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Washington, MI
Ronald D|2013 Chevrolet Malibu
Confirmed Service Customer
11/4/2025
The service advisor and technician staff were friendly and knowledgeable and did a great job servicing my vehicle.
11/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MACOMB, MI
Michael I|2025 Buick Encore GX
Confirmed Service Customer
11/6/2025
Sara did not initially help me when I arrived. She was unavailable and a different advisor assisted me. I found the experience very frustrating. My new vehicle oil change certificate was expired by one week and the dealer nor GM would honor it. I was told, "if you purchased the vehicle here it would probably be honored, but you didnt". I recently leased a new pick- up from Serra and need another vehicle in December or January of this year. I am now not sure if I will use Serra for this vehicle after this experience. Monica always takes great care of me and my family, and I have purchased many vehicles from her, but this experience was not positive.
11/7/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SHELBY TOWNSHIP, MI
Michele L|2024 GMC Terrain
Confirmed Service Customer
11/4/2025
Great service.
11/5/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
WASHINGTON, MI
Vicki B|2021 Buick Enclave
Confirmed Service Customer
11/5/2025
I was very fortunate to have Stephen Davis as my service agent. He definitely goes above and beyond for his customers. He is professional, kind and knowledgeable. He was transparent with my vehicle needs and assisted me with a customer who was persistent about talking to me about politics. I tried very hard to change the subject but she persisted. Stephen came to my rescue and moved me out of the situation. He is an incredible person and I am grateful for his assistance with my vehicle and with the rescue. I would strongly recommend him at Serra Buick GMC Cadillac in Washington, MI. His manager is great as well!!!
11/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
MACOMB, MI
Thomas A|2024 Buick Envista
Confirmed Service Customer
11/10/2025
great service and people that work thrtr
11/11/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bruce Township, MI
David S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/12/2025
Fast and convenient.
11/13/2025
Hi, thank you for taking the time to leave a review for us at Serra Buick GMC Cadillac! We're looking forward to your next visit!
COTTRELLVILLE, MI
Sherri C|2025 Buick Encore GX
Confirmed Service Customer
11/14/2025
I was treated with respect and the work was completed quickly and efficiently.
11/15/2025
Thank you for sharing your experience! Being treated with respect and having your work completed quickly and efficiently are things we’re proud to deliver every day. May the confidence you felt during your visit continue to travel with you, like a breeze that makes the road ahead just a little lighter and brighter.
RICHMOND, MI
Robert B|2018 Buick Envision
Confirmed Service Customer
11/14/2025
Very good service that was effective and quick.
11/15/2025
Efficient and effective service is exactly what we strive for—thank you for noticing!
WASHINGTON, MI
Andrew G|2013 Chevrolet Impala
Confirmed Service Customer
11/20/2025
Service was great
11/21/2025
We’re grateful for your bright and encouraging note about our great service. May every visit bring the same ease and comfort you deserve.
CHESTERFIELD, MI
Caitlin G|2025 Buick Encore GX
Confirmed Service Customer
11/20/2025
my experience was great
11/21/2025
Thank you for your bright and positive note—great experiences like yours make our team proud.
Ray, MI
Donald A|2025 Buick Encore GX
Confirmed Service Customer
11/20/2025
Easy oil change
11/21/2025
Your concise and positive feedback about an easy oil change is appreciated—smooth and simple service is always our goal.
CHESTERFIELD, MI
Douglas D|2016 Buick Enclave
Confirmed Service Customer
11/7/2025
I was giving my older car to my daughter. I explained the situation with my service rep. We discussed what needs service. I agreed and feel confident the vehicle will be fine to give to my daughter. 😊 thanks....!
11/8/2025
Thank you for sharing your experience! We’re glad we could help get your vehicle ready and give you confidence in passing it on to your daughter. It’s always our goal to provide clear guidance and reliable service. We appreciate your trust in us!
ST CLAIR, MI
Jason H|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
11/12/2025
Always a good experience
11/13/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Imlay City, MI
Louis R|2024 Buick Envision
Confirmed Service Customer
11/14/2025
It was easy to make my appointment and was scheduled to see Joe again for my service. Checking in was easy and my oil change and tire rotation took less than an hour. I've been coming to Serra many years now and the service is excellent!
11/15/2025
We’re happy your appointment was easy, quick, and familiar with Joe taking care of you again. May each visit to Serra continue to feel like a trusted stop that keeps your day running smoothly.
Macomb, MI
Laith Y|2025 GMC Sierra 1500
Confirmed Service Customer
11/17/2025
Very friendly staff. Quick service, a complete maintenance (oil change and tire rotation) was completed in 45 minutes. Very pleased.
11/18/2025
We’re grateful for your positive and energizing review — friendly faces and a 45-minute maintenance visit make the kind of smooth start we hope every guest enjoys.
Macomb, MI
William P|2024 GMC Acadia
Confirmed Service Customer
11/19/2025
All went well selling agent helped me with app to use my rewards all grest.
11/20/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Serra Buick GMC Cadillac and we hope to see you again soon!
Macomb, MI
Salvatore L|2017 GMC Yukon
Confirmed Service Customer
11/21/2025
Good
11/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Washington Twp, MI
Raymond O|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/25/2025
In for a oil change . No problem.
11/26/2025
We appreciate your straightforward and positive note—an oil change with no problem is exactly the effortless touch we aim to deliver. May every visit stay that simple and stress-free.
Washington, MI
Janis M|2008 Chevrolet Trailblazer
Confirmed Service Customer
11/25/2025
Serra is my go to dealer for oil change and repairs.
11/26/2025
Thank you for trusting us as your go-to dealership for service. Your loyalty means a lot, and we look forward to keeping your visits consistently dependable and smooth.
Washington, MI
Danylo B|2017 Chevrolet Equinox
Confirmed Service Customer
11/27/2025
Ray is an outstanding service representative.He goes out of his way to follow up and communicate.I'll be back when I need more help.Thank you
11/28/2025
Your thoughtful praise for Ray’s outstanding communication and dedication reads like a true endorsement of care, and we close this message with deep appreciation for your trust.
washington, MI
Gary B|2020 Buick Encore
Confirmed Service Customer
11/22/2025
everything was good
11/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
SHELBY TOWNSHIP, MI
Cathy G|2017 GMC Acadia
Confirmed Service Customer
11/25/2025
Been going to Serra since we bought the car from them.. always professional. Steven is good to work with. Price for oil change is reasonable. Bit of a long drive for me but I feel comfortable with the dealership
11/26/2025
Your loyal and thoughtful feedback means a lot to us. We’re glad Steven’s professionalism and the dealership’s reliable service make the longer drive worth it. Here’s to visits that continue to feel comfortable and fair every time.
New Baltimore, MI
Corrine E|2015 Buick Encore
Confirmed Service Customer
11/25/2025
I was treated with the upmost respect by Ray..
11/26/2025
Thank you for sharing such a respectful and heartfelt comment—Ray will be thrilled to know his professionalism made a lasting impression. Here’s to more experiences that feel just as dignified and welcoming.
Macomb, MI
Larry D|2020 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
Dealership worked with General Motors to come up with a great resolution to my problem. Service advisor Steve did a fantastic job of working through my issue providing great communication along the way.
12/3/2025
Your thoughtful review truly highlights the dedication of our team—Steve’s fantastic communication and the dealership’s collaboration with General Motors show our commitment to problem-solving. We’re glad your issue was handled with care and precision.
Lake Orion, MI
Roy V|2024 GMC Terrain
Confirmed Service Customer
12/3/2025
The dealership is always helpful and accommodating when I visit for either service or shopping for a new vehicle.
12/4/2025
Thank you for such a warm and thoughtful note—your kind words highlight the helpful energy our team strives for every day. It’s a pleasure to support both your service visits and vehicle shopping journeys, and we look forward to making the next one just as welcoming.
STERLING HEIGHTS, MI
Charlotte P|2018 Buick Enclave
Confirmed Service Customer
12/3/2025
The Service department is great. Sara is a top notch Service Advisor.
12/4/2025
Your kind acknowledgment of our service team—and Sara’s top-notch care—is truly appreciated and deeply motivating. She’ll be thrilled to know her efforts made such a positive impression, and we’ll keep that standard shining bright.
ROMEO, MI
Nilo U|2024 Buick Encore GX
Confirmed Service Customer
12/3/2025
I like Serra because they are very efficient, always has availability according to my needs. And they have/offer good promotions. I always to my maintenance there.
12/4/2025
Your loyalty means a great deal—hearing that efficiency, availability, and strong promotions keep you choosing Serra for maintenance is a wonderful compliment, and we’ll continue delivering service that fits your needs so well.
WASHINGTON, MI
Marilyn L|2023 GMC Acadia
Confirmed Service Customer
12/4/2025
Everything went as well as it possibly could have. Friendly ,competent, and efficient (in and out in 60 minutes..as estimated). See y'all in another 5000miles.
12/5/2025
Your review drives like a perfectly timed pit stop—friendly, competent, and efficient all within the expected 60 minutes! We’ll be ready to welcome you back in another smooth 5,000 miles, where hassle-free service waits at the finish line.
Shelby Township, MI
Patrick A|2025 GMC Yukon
Confirmed Service Customer
11/27/2025
Got me in on short notice and got me out in less than an hour.
11/28/2025
We’re glad our quick, short-notice service made a difference—your words add a spark of pride as we close this note with gratitude.
Shelby Township, MI
Timothy B|2025 GMC Sierra 1500
Confirmed Service Customer
12/2/2025
Serra did everything possible to keep me calm during the 50 days my truck was in the shop
12/3/2025
Your kind acknowledgment means so much—Calming support through such a long repair period speaks volumes about her dedication. Thank you for your patience, and here’s to smoother roads and quicker turnarounds ahead.
Clinton Township, MI
James F|2024 Buick Envista
Confirmed Service Customer
12/4/2025
Quick and easy. Sara is an excellent advisor
12/5/2025
Short, smooth, and full of appreciation—thank you! Quick service paired with Sara’s excellent guidance is a winning combination, and we’re glad your visit felt easy from start to finish.
Macomb, MI
Jennifer S|2024 Buick Envision
Confirmed Service Customer
12/4/2025
Friendly and fast service. Love this dealership !
12/5/2025
Your warm message is as refreshing as our quick service itself—friendly AND fast is our favorite combo! We’re thrilled to be the dealership you love coming back to.
CHESTERFIELD, MI
Carol P|2019 Buick Encore
Confirmed Service Customer
12/4/2025
Trustworthy people, service was completed within 24 hours.
12/5/2025
Thank you for recognizing our team’s trustworthiness and efficiency—completing service within 24 hours shows how committed we are to prompt, reliable care.
ARMADA, MI
Mark H|2025 Buick Enclave
Confirmed Service Customer
12/5/2025
Fast efficient service
12/6/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WASHINGTON, MI
Robert Z|2019 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
Very courteous and helpful
12/6/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Shelby Twp, MI
Donald G|2022 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
WAITING DID THE TRICK, I LOVE THE SERVICE SAME DAY AND HOUR
12/6/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Romeo, MI
Sabrina A|2017 Buick LaCrosse
Confirmed Service Customer
12/7/2025
Good
12/8/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Macomb, MI
Martha R|2023 GMC Terrain
Confirmed Service Customer
12/8/2025
Timely appointments and quick service
12/9/2025
Thank you for noticing our timely appointments and quick service—we’re happy it made your visit smooth.
SHELBY TOWNSHIP, MI
Kathy K|2020 Buick Encore GX
Confirmed Service Customer
12/9/2025
I have confidence in the professionalism and knowledge of the service technicians that work on my vehicle and I have full confidence in my service advisor Sara Durrant.
12/10/2025
Wonderful to hear you have full confidence in Sara and our service technicians—thanks for sharing your trust and feedback!
SHELBY TWP., MI
Anthony M|2022 Buick Envision
Confirmed Service Customer
12/12/2025
Service Department, the advisors and the Technicians are terrible here. Cannot diagnosis anything properly and are just rude. I am not doing business here any more.
12/13/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Washington Towhship, MI
Shellie S|2025 Buick Enclave
Confirmed Service Customer
12/12/2025
Pleasant
12/13/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
CASCO, MI
Rod S|2020 Buick Enclave
Confirmed Service Customer
12/12/2025
My service contact Steve was extremely helpful and keep me well informed of my vehicle Service progress.
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Shelby Township, MI
Thomas S|2024 Buick Enclave
Confirmed Service Customer
12/14/2025
I had very friendly, knowledgeable and professional service from your dealership.
12/15/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Elk Rapids, MI
John M|2026 GMC Terrain
Confirmed Service Customer
12/15/2025
Everything was good except my car was not washed.
12/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROCHESTER, MI
Andrew G|2013 Chevrolet Impala
Confirmed Service Customer
12/16/2025
They always have great service. All advisors are a pleasure to work with. Will definetly be back to give them my future business.
12/17/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHESTERFIELD, MI
Walter M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/10/2025
Service advisor was right there when I pulled in. Friendly and arranged for a ride home. Zoe was my driver both ways. She was a great driver and very nice.
12/11/2025
It’s wonderful to hear your service visit went so well — we’re glad the team, including Zoe, made everything convenient and friendly. Your feedback means a lot to us!
ALMONT, MI
Randy K|2023 GMC Sierra 3500 HD
Confirmed Service Customer
12/10/2025
Very good
12/11/2025
Thank you for the kind words — we’re glad your visit went very well. We appreciate you stopping by!
Ray, MI
Audrey R|2019 GMC Terrain
Confirmed Service Customer
12/13/2025
Excellent experience from start to finish. Friendly & informative staff. Communication on repairs & timing was the best I've ever had. Really liked the inspection video with commentary also - nice bonus. Online scheduling of appointment was seamless & car was completed within estimated time frame.
12/14/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Washington, MI
Salar Z|2014 Buick Enclave
Confirmed Service Customer
12/15/2025
Take hour and half to get the oil chane
12/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MACOMB, MI
Piotr M|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/18/2025
Great service
12/19/2025
Thank you for recognizing our service team! We’re glad you had a great experience.
Shelby Township, MI
Richard H|2023 Buick Envision
Confirmed Service Customer
12/19/2025
Quick fast and efficient
12/20/2025
We appreciate this straightforward and positive review. It’s great to know our team delivered quick, fast, and efficient service. Thank you for choosing us again.
MACOMB, MI
Arianna P|2025 Chevrolet Blazer EV
Confirmed Service Customer
12/22/2025
Great service on the car horrible customer service. I’m younger around 19 and I felt like I was treated like a child walking into getting my care serviced.
12/23/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
New Baltimore, MI
Kimberly H|2024 GMC Terrain
Confirmed Service Customer
12/25/2025
Quick professional Thank you
12/26/2025
We appreciate your kind note about our quick and professional service. Thank you for trusting us, and we’re always here when you need us.
CHESTERFIELD, MI
Nancy W|2021 Buick Envision
Confirmed Service Customer
12/26/2025
"Thank you !" I always receive professional care for my vehicle, with any problems or concerns i may have. Keeping me safe driving in a well maintained car. Sarah is amazing to work with and very knowledgeable regarding cars. Thanks again !!
12/27/2025
Thank you for your kind feedback. We’re glad to hear you consistently receive professional care and feel confident driving a well-maintained vehicle. Providing knowledgeable, reliable service and ensuring our customers’ safety is always our priority. We truly appreciate your trust and look forward to assisting you again.
ALLENTON, MI
Dominique R|2025 GMC Sierra 1500
Confirmed Service Customer
12/18/2025
Everyone was very nice and helpful. They got my truck in for an oil change right away.
12/19/2025
We’re thrilled everyone could provide helpful service and get your truck in quickly! Thank you for taking the time to share your experience.
Mussey, MI
Michael G|2025 GMC HUMMER EV SUV
Confirmed Service Customer
12/19/2025
Andrew was very professional and helpful. He kept me informed through the whole process; good communication on status. All problems solved in a reasonable timeframe.
12/20/2025
Thank you for this detailed and positive feedback. We’re glad Andrew provided professional, helpful service and kept you informed throughout the process. Your satisfaction with the timely resolution of all issues is greatly appreciated!
ARMADA, MI
Dale O|2023 Buick Enclave
Confirmed Service Customer
12/22/2025
All Good!
12/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Washington, MI
Susan K|2019 Chevrolet Equinox
Confirmed Service Customer
12/23/2025
Ray was very pleasant and knowledgeable.
12/24/2025
Thank you for your kind comments about our staff! We hope to be of service to you again in the future. Take care!
Washington, MI
Michael R|2019 Buick Envision
Confirmed Service Customer
12/24/2025
It was great.
12/26/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Macomb, MI
Shirley M|2021 Buick Encore GX
Confirmed Service Customer
12/24/2025
My service advisor was pleasant and helpful
12/26/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MACOMB, MI
Theodore J|2018 GMC Terrain
Confirmed Service Customer
12/30/2025
Had an oil change and tire rotation, plus on line inspection. All went well and timely. The service rep was very professional. I especially liked the discount service coupon.
12/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Washington, MI
Todd L|2018 GMC Yukon
Confirmed Service Customer
1/1/2026
ray treated me with respect, responded to my questions quickly, and got my truck fixed quickly.
1/2/2026
We truly appreciate your detailed review. Ray will be happy to know his respect, responsiveness, and quick service stood out. We’re glad your truck was fixed promptly.
Shelby Township, MI
Natalie P|2021 Buick Envision
Confirmed Service Customer
1/2/2026
Efficient service
1/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
ROMEO, MI
David S|2023 GMC Acadia
Confirmed Service Customer
12/31/2025
Prompt and courteous service scheduling and completion.
1/1/2026
Thank you for highlighting our prompt and courteous service. We’re glad the scheduling and completion were smooth and efficient.
WASHINGTON, MI
Christopher G|2024 GMC Terrain
Confirmed Service Customer
12/31/2025
The service advisor was great and everything was done timely.
1/1/2026
We appreciate your kind words about our service advisor and timely completion. It’s great to know your experience was both smooth and efficient.
MACOMB, MI
Michael S|2025 Chevrolet Blazer
Confirmed Service Customer
12/31/2025
Job done quick. Very satisfied.
1/1/2026
Thank you for sharing your positive experience with our quick and efficient service. We’re glad everything was completed smoothly and that you left feeling satisfied.
Shelby Township, MI
Bill A|2025 Buick Envision
Confirmed Service Customer
12/31/2025
My experience was excellent as always. I bring all my vehicles here for service and have never been disappointed with the courtesy and congeniality of the staff.
1/1/2026
We truly appreciate your continued trust in bringing all your vehicles to us. It’s wonderful to hear our courteous and congenial staff have consistently met your expectations.
Washington, MI
Diane N|2012 Buick LaCrosse
Confirmed Service Customer
1/1/2026
Everything was good! Very friendly dealership
1/2/2026
Thank you for sharing your experience. We’re glad everything went smoothly and that our friendly team left a great impression. We appreciate your support.
Macomb, MI
Randall D|2025 GMC Sierra 1500
Confirmed Service Customer
1/5/2026
Andrew was a great person to communicate with. Everything went well.
1/6/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESTERFIELD, MI
Reid G|2025 GMC Acadia
Confirmed Service Customer
1/5/2026
Appreciate working with our salesman Scott G. We’ve purchased several vehicles from Serra, and each one has been with Scott serving as our salesman.
1/6/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
MACOMB, MI
Gregory D|2024 Buick Envision
Confirmed Service Customer
1/7/2026
Did a great job, I was out of the service department in less than an hour “
1/8/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Shelby Township, MI
John H|2025 Buick Enclave
Confirmed Service Customer
1/8/2026
Easy in and out for oil change and tire rotation
1/9/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
MACOMB, MI
Ljupcho G|2026 GMC Sierra 1500
Confirmed Service Customer
1/8/2026
Everything
1/9/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
MACOMB, MI
George O|2025 Buick Envista
Confirmed Service Customer
1/8/2026
Super
1/9/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
CLINTON TOWNSHIP, MI
Denise W|2025 GMC Yukon
Confirmed Service Customer
1/8/2026
The technician over filled my vehicle with oil by 2 quarts. This is not the first time this has happened. It is actually the third time. Absolutely unacceptable. I spoke with Paul Amato and he seemed to not have any sense of urgency.
1/8/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Bruce Twp, MI
Robert J|2020 GMC Terrain
Confirmed Service Customer
1/8/2026
Service was performed in a timely manner and the vehicle was returned in the same clean condition as when it arrived. Service personnel were friendly and helpful making me feel welcome and want to come back.
1/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
ALMONT TOWNSHIP, MI
Randall D|2022 GMC Terrain
Confirmed Service Customer
1/8/2026
Things went great. No complaints. Great communication. Nice facility. Very clean, especially the restroom.
1/9/2026
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
CHESTERFIELD, MI
James S|2026 Buick Enclave
Confirmed Service Customer
1/9/2026
Scheduling was easy, I was treated as soon as I pulled into the service bay. Oil change and tire rotation was complete in less than 30 minutes!
1/10/2026
We appreciate the detailed and enthusiastic feedback. It’s wonderful to hear scheduling was easy and your service was completed so quickly.
RICHMOND, MI
Dawn P|2017 GMC Terrain
Confirmed Service Customer
1/9/2026
Great experience! Everyone and everything were SO efficient and friendly. I was brought inside the garage immediately upon arrival, and was taken care of by the staff within minutes. While I was quoted for everything that I might need during my 52,000 mile maintenance, several things were just not needed and were removed from the quote. I was impressed and pleased with the honesty and the reduction of cost from my original quote. i was also impressed by the video from the mechanic, showing and explaining everything that was going on underneath my car! All in all, a VERY positive experience!
1/10/2026
Thank you for sharing such a detailed and thoughtful review. We’re thrilled our team was efficient, honest, and transparent, and that the mechanic’s video explanation added extra clarity to your maintenance experience.
Washington, MI
Foisol A|2026 GMC Yukon
Confirmed Service Customer
1/5/2026
Very bad
1/6/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
warren, MI
Kimberly S|2020 Buick Enclave
Confirmed Service Customer
1/7/2026
The service department is fantastic. They addressed all of my concerns. I bought my vehicle at this location about a year ago. Should not have so many issues with me only putting 10,000 miles on it. I may not be happy with the vehicle but I did have a positive experience with the service department.
1/8/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
WARREN, MI
Ken W|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/7/2026
Sara in service never disappoints
1/8/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
BRUCE TWP, MI
John M|2021 GMC 1500 Sierra
Confirmed Service Customer
1/8/2026
I recently came in for a scheduled oil change on my Sierra pickup and urgently needed new tires. My service advisor, Steven Davis, was extremely helpful from start to finish. He guided me to the right tire for my truck and offered a price that even beat Costco. The service was professional, efficient, and handled with genuine care. I’ve been coming to this dealership for years, and experiences like this are exactly why. Thank you to Steven and the entire team for consistently excellent service.
1/9/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
Shelby Township, MI
Steven M|2022 Buick Enclave
Confirmed Service Customer
1/9/2026
My experience at Serra is always excellent.
1/10/2026
Thank you for your continued confidence in Serra Buick GMC Cadillac. It’s wonderful to hear your experiences are consistently excellent. We truly value your loyalty.
Washingtn Twp, MI
Victoria M|2025 Buick Envision
Confirmed Service Customer
1/10/2026
Came in for my first Oil Change (Comp) but received a bill for $101.00. Sarah (Service Dept) ran interference on my behalf by explaining why the Comp Oil Change wasn’t being Comp’d … but went ahead and escalated the issue with her Manager and resolved my issue to my satisfaction. Kudo’s to Sarah - excellent Customer Service.
1/11/2026
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
Washington, MI
Janet F|2021 Buick Envision
Confirmed Service Customer
1/10/2026
The service on my vehicle was done accurately and quickly. The ride home was very helpful. My service advisor Sara was very easy to work with and she kept me informed.
1/11/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
MACOMB, MI
Valerie M|2021 Buick Enclave
Confirmed Service Customer
1/16/2026
My vehicle was serviced quickly.
1/16/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
WASHINGTON TOWNSHIP, MI
Douglas G|2025 Buick Enclave
Confirmed Service Customer
1/15/2026
Sara did a great job of getting our service done quickly and the services were performed accurately. Serra always does a good job on service work. It's a great dealership.
1/16/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Shelby Township, MI
Martha H|2020 Buick Enclave
Confirmed Service Customer
1/15/2026
The service at Serra is so accommodating….the service person even walked me to my car because of ice and snow conditions. Today I’m having repairs made in my car and their driver brought me home….almost 20 miles! Thank you Serra!
1/16/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WARREN, MI
Giuseppe C|2024 GMC Sierra 1500
Confirmed Service Customer
1/18/2026
very great dealership!!!
1/19/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
RAY, MI
Sherri C|2025 Buick Encore GX
Confirmed Service Customer
1/19/2026
My oil change and tire rotation was quick and efficient. Andrew was so friendly and professional. Made me feel like my time mattered. Thank you!
1/20/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
RICHMOND, MI